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Nightshift

Nightshift for Retail

Ask your commerce data anything. Your team and your agents.

Orders, inventory, pricing, and customers live in dozens of systems. Connect them once and Nightshift gives your merchandising, supply, and support teams and their agents warehouse-grade reads across all of it, with no warehouse to stand up and customer PII masked before it leaves.

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Commerce catalog4 sources
SHshopify.orders4.2M rows6.1kGoverned
CRcrm.customersPII2.3kGoverned
INinventory.snowflake12M rows4.4kGoverned
PRpricing.apipolicy510Governed
Governed catalog · customer PII masked before it leaves

See it work

Find the margin leak, down to the SKU.

An agent connects Nightshift over MCP and attributes a 2.7-point gross-margin drop across Shopify, SAP, Salesforce, and the warehouse.

Customer PII

Enough to help. Not enough to leak.

A support agent needs the order, not the shopper. Contact and payment fields are hashed or dropped in the view, so they never reach the agent or its model.

At the sourcecrm.customers
NameAlex Morgan
Emailalex@email.com
Phone(415) 555-0199
Address24 Powell St, SF
Order total$182.40
Loyalty tierGold
Cardvisa ••4821
What the agent receivescrm.customers
NameAlex Morgan
Email•••• masked
Phone•••• masked
Address•••• masked
Order total$182.40
Loyalty tierGold
Carddenied

One catalog, three agents

Each agent gets its own slice.

Merchandising agent

Catalog + inventory

Pricing, stock, and trends across stores. No customer PII.

Support agent

Orders

Order lookups with email and phone hashed. Read only, no refunds.

Supply agent

Inventory

Stock levels and supplier lead times, region by region.

What agents do

Agents on commerce data, not customers.

Help the shopper

A support agent that looks up orders with email, phone, and address masked, and reads only, so refunds stay with your team.

Tune the assortment

Read pricing, stock, and trends across stores to suggest merchandising, with no customer PII in scope.

Watch the supply

Read inventory and supplier lead times region by region to flag a stockout before it happens.

Omnichannel

Every channel, one governed catalog.

Web, stores, marketplace, app, and the call center all land in one governed view. Agents read the whole picture, with customer PII masked the same way no matter where the data came from.

Web storeRetail POSMarketplaceMobile appCall center
Governed catalogPII masked everywhere
Any agentover MCP

Governance in plain SQL

Mask the customer, grant read.

A governed view scopes an agent to its store region and hashes email, phone, and address. Grant the agent read on the view, and it is the only data the agent can reach.

  • Scope rows and columns with a governed view
  • Hash or drop contact and payment fields
  • Agents get read grants, never write
views/orders_safe.sqlview
-- orders_safe: NA orders, customer contact hashed
create view orders_safe as
  select order_id, sku, amount, store_region,
         md5(email) as email_hash,   -- joinable, not readable
         md5(phone) as phone_hash
  from orders
  where store_region = 'NA';         -- address and card not selected
grantsupport-agent → orders_safe · read

Questions the team asks

What store ops wants to know.

Will an agent leak customer data?
Contact fields are hashed or dropped in a governed view, so a support agent reads the order without the shopper behind it.
Can agents change prices or issue refunds?
Not unless you grant it. Agents get read on a view, so they can look up an order or a price but never issue a refund or change one. Write stays with your team.
Does this touch our checkout?
No. Nightshift serves a governed read of commerce, CRM, and inventory data. Your storefront and checkout are untouched.

Put an agent on your commerce data.

Start free, connect your store or warehouse, and watch governed reads reach your agent in minutes, with customer PII masked from the first request.

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